Privacy Policy

1. Introduction

Welcome to Lakbee ("we," "us," or "our"). We operate the website lakbee.com and the Lakbee mobile application (collectively, the "Service"). We are committed to protecting the privacy of our users ("you").

This Privacy Policy explains what personal data we collect, how we use and share it, and your rights in relation to that data. By using our Service, you agree to the collection and use of information in accordance with this policy.

Company Name: Lakbee
Address: Manilla, Philippines

2. Information We Collect

We collect information that is necessary to provide and improve our Service. The types of personal information we may collect include:

a) Information You Provide to Us:

Account Information: When you create an account, we collect your first name, last name, email address, and phone number. We also create a unique User ID for your account.
Profile Information: You may have the option to provide additional information for your profile, such as a profile photograph. This may involve you uploading an existing photo or taking a new one using your device's camera.
Booking Information: When you book a travel package, we collect information related to that booking, which is linked to your account.
Financial Information: When you make a payment for a booking, you will be asked to provide payment information, such as your credit card number, expiration date, and security code. This information is provided directly to our third-party payment processor, PayMongo . We do not collect or store your full payment card details on our servers.
Communications: When you contact our customer support via email or our chat service, we collect the content of your communications and any data you provide.

b) Information from Your Device (with your permission):

Camera (Photos): Our Service may request access to your device's camera. We only access your camera when you explicitly use a feature that requires it, such as taking a profile picture. We do not access your camera in the background.

c) Information Collected Automatically:

Technical Information: We may automatically collect certain technical information from your device, including your IP address and browser type.
Usage Information: We collect information about your interactions with our Service, such as your booking history and the packages you view.
Diagnostic and Performance Data: To help us identify and fix errors, we collect diagnostic data when our application encounters a problem. This includes information about your device (such as manufacturer, model name, operating system name, and OS version), performance logs, and crash reports.

d) Information from Third-Party Services:

Google OAuth: If you choose to register or log in using your Google account, we will receive personal information from Google, such as your name and email address, as permitted by your Google profile settings.

e) Information from Service Providers (Agents/Operators):

Our verified service providers provide us with information about their travel packages, which may include text, images, and location data ("Package Content").

3. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Maintain Our Service: To create and manage your account, display your profile information, facilitate the booking of travel packages, and display your booking history. This includes using your camera to allow you to upload a profile photo.
To Process Transactions: To facilitate payments for bookings you make through our Service. We use a third-party payment processor to securely handle these transactions.
To Improve Our Service: We use diagnostic and performance data to monitor the stability of our application, analyze and fix bugs or crashes, and improve the overall user experience.
To Facilitate Bookings: To share your necessary booking details (such as your name and contact information) with the verified service provider or tour agent whose package you have booked.
To Communicate with You: To respond to your inquiries, provide customer support, and send you service-related announcements (e.g., booking and payment confirmations, updates to our terms).
For Safety and Security: To prevent fraud, enforce our terms of service, and comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We only share your data in the following circumstances:

With Payment Processors: We share transaction information with our payment services provider, PayMongo, to process your payments. When you make a payment, you are providing your card information directly to PayMongo via a secure portal. We do not have access to your full payment card number.
With Verified Service Providers: When you book a travel package, we share the personal information necessary to complete the booking (e.g., your full name, email, and phone number) with the third-party agent or operator providing that service. This is essential for them to confirm your reservation and contact you.
With Our Service Vendors: We use third-party vendors to help us operate our Service. These include:
- Analytics and Crash Reporting Providers: We use services like Microsoft Application Insights to monitor application performance, track errors, and analyze crash reports. These services receive the technical and diagnostic data described above to help us improve the stability of our Service.
- File Storage and Management: We use Filestack to securely store and manage user-uploaded files, such as your profile photo.
- Customer Support Tools: We use Tawk.to to provide live chat support. Tawk.to processes data on our behalf as per their privacy policy.
- Cloud Hosting: Our website and database are hosted on secure servers. Our hosting provider stores your data on our behalf but does not have direct access to it.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Cookies and Local Storage

We do not use traditional cookies for tracking. However, we use browser and application local storage to enhance your user experience. Local storage allows us to:

Maintain your session so you stay logged in.
Store your user preferences and settings.

This data is stored on your device and is not used for tracking your activity across other websites or apps. You can clear your browser's local storage through your browser settings, but this may affect the functionality of our Service.

6. Data Retention and Security

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.

We implement appropriate technical and organizational security measures to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure.

7. Your Data Protection Rights (GDPR & CCPA)

You may have the following rights regarding your personal information:

The right to access: You can request copies of your personal data.
The right to rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure (Right to be Forgotten): You can request that we delete your personal data, under certain conditions.
The right to opt-out: You have the right to opt-out of any marketing communications we may send in the future. You can do this by clicking the "unsubscribe" link in the email or by contacting us.

To exercise any of these rights, please contact our support team at support@lakbee.com. All requests will be processed after successful verification and confirmation within three working days. Depending on your request, we shall delete all of your data including your user credentials or you can preserve your user information.

For residents of California, we do not "sell" or "share" your personal information as those terms are defined under the California Consumer Privacy Act (CCPA). Our sharing of data with service providers is for the sole purpose of providing the Service you have requested.

8. International Data Transfers

Our company is based in the Philippines. Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely.

9. Children's Privacy

Our Service is not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

By Email: support@lakbee.com
By Live Chat: https://tawk.to/chat/67f3e24962b2351911be724c/1io8ansgn

Privacy Policy for Lakbee

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